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Delivery Status  |  02//25 (February)

Our usual on-time delivery service is currently active for 02//25 (February), with no known disruptions to customs or deliveries currently being experienced for our next dispatch period.

02//25 (February) ships from 29th January (est.).

Just how we like it - happy days!

Delivery Status  |  02//24 (February)

Our current dispatch period is unfortunately partially disrupted in terms one inbound delivery from The Barn with a normal delivery schedule for around 75% of subscribers.

Currently Experiencing

The Barn are very experienced at exporting, and at the complete confusion to both of us, one of their shipments had randomly been 'on hold' in Koln (DE) for 6 working days at the end of January.

Still only 2nd February and a date in advance of our usual dispatch timeframe, we hope this partial delay will pass as soon as possible and all will be resolved this week.

UPDATE 31/01/2024: Hopefully back on track, we predict we'll be able to dispatch the affected 25% on Friday/Saturday. Fingers are crossed!

Situation Remedy

This delivery is expected Monday 5th, a date unfortunately after the weekend. We have dispatched all our un-affected subscribers as per our normal monthly schedule and everyone allocated to receive an affected The Barn coffee, we hope we can dispatch yours from Monday 5-6th February. Everyone's parcels have been pre-packaged with your other coffees in the meantime of waiting, all ready to go for a quick dispatch.

Luckily given the dates / days, dispatching on Monday 5-6th isn't too far from our normal monthly schedule (1st-4th) and within 30 days from our later than normal January New Years dispatch, so hopefully all feels as normal.

1  For all not-yet dispatched parcels, they will be upgraded from 48 hour to a 24 hour Royal Mail service.

2  If our inbound delivery is delayed further than 5-6th, we will split parcel everyone's parcels and you can (hopefully!) expect The Barn to follow in a second delivery.

3  Our aim and hope is everyone's will be dispatched by Tuesday 6th.

For one bag subcribers allocated to receive Kolibri, we therefore have nothing to send to you. We have done our best to minimise the number of Kolibri allocated one bag subscribers by substituting another of the featuring roasters where we can, but for some, we are short with nothing left. For these remaining affected subscribers, we have emailed you with our solution.

Should Kolibri not be able to ever pass customs and be undeliverable, we will of course credit your subscription by the price of your missing bag(s).

A non-delivery isn't at all the service we wish to serve and whilst far out of GUSTATORY's and Kolibri's control, we fully apologise for this month's inconvenience - we're still trying and hoping for the best. For any update changes, please do check this status section at a future time.

Our Efforts

We fully believe in transparency and whilst we hear that our hard efforts in importing the best of international roasters are hugely appreciated, we've a fine balance of carefully choreographing roast dates (for coffee freshness), international delivery timeframes and all importation procedures. Despite our extensive Customs & Imports expertise, customs delays out of our control can occur from time to time.

A one stop quick reference location, we use this Delivery Status feature to transparently and honestly communicate customs or delivery delays that we're experiencing behind the scenes during our dispatch periods, if ever any. We also outline our situation remedy and offered compensation.

Last Updated: 03/01/2025

Delivering our best, honest service. Happy brewing!
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